Grand Mondial Casino

First-deposit offer

New players must register an account to qualify. Make your first deposit within 7 days to claim the promotion. We may modify the promotion after that period.

The first deposit of at least $10 awards 150 chances, provided as 150 free spins on Mega Money Wheel at $0.10 per spin. Your free-spin winnings go to your bonus balance.

If a Mega Money Wheel jackpot top prize win lands in your bonus balance, contact our Support Centre to convert that top prize alone to your cash balance. Money wagered before you contact us remains subject to wagering requirements, and losses already incurred cannot be recovered. Withdrawing the converted prize follows the same bonus and cash balance rules as the rest of your account.

Second-deposit offer

For a limited time, your second deposit receives a 100% match bonus up to $250. We count every deposit separately, deposits cannot be combined, and only the first two deposits determine the allocated sign-up bonus amounts.

Bonus balances and play-through

All bonus money is credited as bonus funds, not cash, to your Grand Mondial or Casino Rewards account. A bonus balance is available for wagers and cannot be cashed in directly.

The first- and second-deposit bonuses require 200 times play-through before the bonus balance converts to cash. A $100 bonus requires approximately $20,000 in slot wagers before a withdrawal attempt. Once converted, those funds may be withdrawn.

Bonus funds credited from the third deposit onward need a 30 times play-through, and after that you can cash them in.

Game contribution

For wagering requirements, slots count 100%. Table games, parlour games, live casino games and all other game types count 2%.

All Aces Video Poker and Flippin' Awesome Shields of Asgard contribute nothing and earn no loyalty points. Doubling up on any game does not contribute either.

Cash withdrawals during the offer

You may withdraw the cash component of your first or second deposit at any time. Doing so forfeits the remaining bonus funds and any associated bonus that has not yet been credited or redeemed. Before your third deposit, any withdrawal resets your bonus balance to zero.

Irregular play

We may withhold withdrawals or confiscate all winnings for irregular play. Among other cases, this includes a single wager equal to or above 25% of the bonus before play-through is complete. For Roulette, one wager is the total value of all chips on the table when the wheel spins.

It also includes even-money wagers on Sic Bo, Craps and Roulette, using the double-up feature to raise wager values, or using autoplay to complete bonus wagering. Deliberate minimum-risk, equal, zero-margin or hedge bets intended to disguise how wagering requirements are met also qualify.

Eligibility and expiry

Unused promotional bonuses or prizes held for longer than 60 days after registration are forfeited. A benefit is treated as used when its minimum wagering requirement has been met. Your sign-up offer is the one active when your account was opened, including when the account later remains dormant.

Each promotion is available once per device, person, household, family, physical address, e-mail address, financial account, IP address or shared network such as a library, workplace, university or school. A repeated claim leads to associated winnings being confiscated and the account being closed.

Use a card, eWallet or financial account in your own name for the sign-up offer. We may void linked winnings if the deposit method belongs to someone else, and withdrawing them to a differently named payment account can void them as well.

Only promotions advertised on our own website are honoured. We may change promotions or their terms at any time. After a deposit, allow up to two hours for a bonus to appear. If it is still missing after that time, contact our Support Centre.

Registration and account access

You need an account and a deposit to play. Registration asks for your name, e-mail address and a case-sensitive password, and we issue a unique username shortly afterward.

Your details must be accurate and complete, and you must keep them current. We may request identification through e-mail or another channel to verify them.

You may operate one account. If you have more, we may suspend them and confiscate associated winnings, and you must not use a sign-up benefit multiple times.

Your login details must be kept confidential because actions completed with correctly entered credentials count as valid account actions. Tell us immediately about unauthorized use, another security breach or theft of your login details. Activation and account messages go to the e-mail address you registered.

Documents we may request

We may request verification documents after a deposit or before carrying out a withdrawal. When necessary, we may require certification by a registered notary or registered professional.

Documents may include valid ID, such as a passport, driver's licence or government-issued identity card. We may also ask for proof of ownership of a payment account, such as a physical card copy, bank-account statement or wallet screenshot.

For your address, we may request a bank statement or utility bill no older than 3 months. Documents must be clear and legible, and fraud or anti-money-laundering checks may require further information about your source of funds or wealth.

We process a withdrawal when satisfactory identity verification is complete. We hold your documents in confidence for five years after account closure unless a regulatory obligation extends that period.

Starting a request

Your winnings appear in the cleared balance in your account currency. To withdraw, select the Bank button, open the Withdrawal tab, enter the amount and select Next.

A request remains pending for 48 hours, then we process it on the following business day. You can reverse all or part of it until processing. Money you reverse into your balance before processing is your responsibility.

Methods and minimums

For Canada you can withdraw with OCT for Visa card holders, CAD EFT/Echeck and Skrill. The minimum is $300 for direct bank transfer and wire and $50 for all other methods.

Delivery after processing

If you have not received a withdrawal through a selected method before, extra verification checks may take 5 to 7 working days.

Routing, limits and fees

Where applicable, withdrawals first offset recent deposits. Some processors do not allow credit-card refunds. Winnings above the deposit value go to your preferred payment method. We may, and in many cases will be obligated to, send withdrawals to accounts you used to deposit.

Withdrawal limits per transaction, day, week and month vary by country and method. When winnings are substantially greater than your total purchases across Casino Rewards partner casinos, the limit is $4,000 per week, and we may increase or decrease that weekly amount.

Bank, card and e-wallet payments are also subject to daily limits imposed by regulators, card schemes, banks, processors and financial institutions. Depending on the method, we may pay part of a balance on successive weekdays until it is complete.

A withdrawal in a currency different from your account currency uses the average daily interbank rate plus 2.5%. Direct bank transfer fees are $50 USD under 3,000 units and $100 USD over 3,000 units. CAD EFT withdrawals and all other methods have no cost.

We may deduct money owed through chargebacks, disputes or other outstanding amounts from winnings or a withdrawal, and may tell you beforehand where possible.

Keeping play in balance

Before playing, decide how much you are willing to spend. Avoid chasing losses because they may grow, and track how often and for how long you play.

When you are winning, take occasional breaks and consider when to stop. Gambling is a form of entertainment, not a way to get rich quickly or pay debts. It remains a game of chance, and no system or formula guarantees success.

Take a break from play whenever you feel depressed or upset. Balance play with other activities, and avoid alcohol and drugs while gambling. We also offer a quick self-assessment test for anyone who wants to check their play.

Deposit limits

You can set daily, weekly and monthly deposit limits by contacting our support team to discuss the available settings. An increase or removal takes effect only after 24 hours.

Cooling-off and self-exclusion

A cooling-off break can run from 24 hours to 6 weeks. Separately, we offer self-exclusion for 6 months.

To start a self-exclusion for a gambling problem, speak with support about the responsible-gambling options and choose the one suited to your needs. After that consultation, send the request from your registered e-mail address.

The restriction begins only after we send a confirmation e-mail to the address registered on your account. Once applied, the self-exclusion stays in place and we cannot reverse it. Consider the step carefully and speak with a gambling help group if you are unsure. We ask that you do not open new accounts while self-excluded. We make every effort to identify them, but we cannot be held responsible for play on accounts opened to get around our systems.

Self-exclude with other gambling operators where you hold accounts and submit a Comprehensive Self-Exclusion request to the Kahnawake Gaming Commission.

We may permanently close an account at our sole discretion if reopening it would be unwise or unhealthy. We can also start an exclusion ourselves if we believe you have a gambling problem or other circumstances make continued gambling contrary to your or our best interests.

For more about problem gambling, turn to the National Council on Problem Gambling or Gamblers Anonymous. We also point to filtering programs such as Cyberpatrol, Cybersitter and Netnanny.