Privacy Policy

Details we collect

When you open an account we may store details that identify you, such as your name, home address, date of birth and gender, as well as your e-mail address and telephone number.

How we handle your data

• We only collect personal data for a specific and lawful purpose.
• We process it in line with your rights as the account holder and keep it in a secure way.
• Marketing messages follow the opt-out principle, so you can stop them whenever you like through the Support Centre.
• Your data may help us train and improve our artificial intelligence systems.
• We may use your data for customer relationship management.

When we share data

We share personal data when a governing authority orders it or a legal provision requires it, and we may instruct the financial institution that holds your payment account to answer such a request. To detect and control fraud, we can pass data to third parties such as address verification providers. If we have reasonable grounds to suspect irregular activity on your account, we may also inform the relevant recipients.

Your rights

You may see the personal data we hold about you and ask us to correct or delete anything wrong or inappropriate.

Verification and anti-money-laundering

By registering you agree to the checks we need to run. We can ask for documents after a deposit or before a withdrawal, for example a valid identity document, a copy of the card or another proof of the deposit method, and a document confirming your residence that is no older than 3 months. For fraud or anti-money-laundering reviews we may ask where your funds or wealth come from, and how much you intend to gamble. If we cannot confirm who you are, we may freeze the account and hold back payments.

How long we keep documents

Documents you send us stay confidential and are kept for five years from the date your account closes, or longer if a regulatory rule requires it.

Players outside our home country

Information we collect is transferred to, processed and stored in other countries, where data protection laws may be different from yours. Authorities, courts or law enforcement there may request access to it. By using the service you consent to this.

Marketing lists

We only add players to marketing lists if they agreed during registration or entered their e-mail address or phone number in a giveaway. To leave the mailing list, contact the Support Centre.