Terms and Conditions

Scope of the terms

Our terms cover every product, piece of software and website that Grand Mondial Casino offers. Playing for real money starts with an account and a deposit. Once you register or use the service, the terms bind you, and if you disagree with them you should stop using it. We may revise or remove parts of the terms whenever needed, without advance notice, and if you keep playing after a revision you accept it. Where a translated version reads differently, the English wording decides.

Who runs Grand Mondial Casino

Grand Mondial Casino is a brand of Fresh Horizons Limited, based in Road Town, Tortola, British Virgin Islands. It holds licence number 00972 under the terms of the Kahnawake Gaming Commission, Canada. Whether online gambling is lawful where you live or where you are at the moment is your own responsibility to check.

Age and eligibility

Real-money play is open only to people older than 19, or older than the legal age of majority where they live if that age is higher. If we find an account held by someone under age, we close it and the winnings go to the Kahnawake Gaming Commission. We can ask for proof of age or identity at any point.

Rules for your account

• Each person may hold one account. Additional accounts can be suspended.
• The details you give at sign-up have to be correct and complete. Tell the Support Centre when your address, e-mail or phone number changes.
• Your login details are yours alone. Anything done with your correct username and password counts as your own action.
• Money cannot be moved from one player account to another.
• Balances, deposits and pending withdrawals earn no interest.
• Once an account stays dormant, we will remove its balances within a maximum of 60 days. Bonus money is lost, while cash can be returned on request after you pass our security questions.

Verification

We may ask for documents after a deposit or before we pay out. Typical examples are a passport, driver's licence or government identity card, proof that the payment account is yours, and a bank statement or utility bill from the last 3 months. Copies must be sharp and readable, and we can ask for notarised versions. Payouts go ahead once your identity is confirmed.

Bonus rules in brief

• The welcome offer is for new players only and is paid as bonus funds, not cash.
• Only your first two separate deposits decide the welcome bonus. Deposits are never added together.
• Bonuses from the first and second deposit carry a 200 times play-through. From the third deposit the requirement is 30 times.
• Slots contribute 100% to wagering. Table games, live casino, parlour games and other titles contribute 2%.
• Unused promotional bonuses expire 60 days after registration.
• Each offer is limited to one claim per person, household, device, address, payment account and IP address.

Deposits and payouts

Deposits are free on our side, though your bank or payment provider may charge its own fees. Any payment account you use must be in your name. A pending withdrawal waits 48 hours and is processed on the next business day. Payouts in a currency other than your account currency include a 2.5% conversion fee. When a player wins far more than their total purchases across Casino Rewards partner casinos, payouts are limited to $4,000 per week.

Fair play and malfunctions

Bots, virtual machines, cheating software or exploiting bugs are forbidden, and money won that way is removed. If a game or system malfunctions, the affected bets and pays are void.

Disputes

Start with our Support Centre. When we cannot settle a dispute, it goes to eCOGRA, and its decision is final. You can also complain directly to the Kahnawake Gaming Commission. Any claim must reach us within 6 months of the event.