Contact Us
Our Support Centre
Our Support Centre answers e-mail and live chat queries around the clock, every day of the week.
Live chat
Live chat puts you straight through to a support agent. You can also start it from the banking pages of your account by choosing the live help button.
To send an e-mail, choose your topic from the list in the Support Centre and press the e-mail button. We do our best to deal with every e-mail within 48 hours.
What support can help with
- Questions about your account, bonuses, deposits and withdrawals.
- Deposit limits, cooling-off breaks and self-exclusion.
- Changes to your address, e-mail or phone number.
- Closing your account.
- Leaving our promotional mailing list.
Disputes and complaints
If something goes wrong, raise it with the Support Centre first. When we cannot settle a dispute, it goes to eCOGRA, whose decision is final. You can also take a complaint directly to the Kahnawake Gaming Commission. Complaints need to be filed within 6 months of the issue.
Keep your password private
Our team never needs your password. Do not share it with anyone, even if someone contacts you claiming to be from support.